Terms of Service

Last updated: 10 October 2026

1. Overview

Welcome to Orlaya. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Orlaya. We operate this website and online store, including all related information, content, features, products and services, to provide you with a convenient online shopping experience.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, together with our applicable policies, including our Privacy Policy, Shipping Policy and Returns and Refund Policy.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree not to use our website or products for any unlawful purpose, violate any applicable laws, infringe the rights of others, or introduce malicious software or harmful code.

You must not attempt to interfere with the security, operation or functionality of our website.

We reserve the right to restrict or terminate access to our services where there is a legitimate reason to do so, subject to applicable law.

3. Products and Product Information

Orlaya specialises in jewellery, including necklaces, bracelets, pendants and other jewellery pieces.

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However:

• Product colours and appearance may vary slightly depending on your screen settings and device.

• Measurements, weights and other specifications are provided as accurately as reasonably possible.

• Product packaging and presentation may occasionally vary.

• Product availability may change without notice.

Nothing in these terms excludes your statutory rights if a product is not as described, is not of satisfactory quality or is not fit for its intended purpose.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that your order has been received. This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraudulent activity, pricing errors, stock unavailability or an inability to fulfil the order.

If payment has been taken for an order that we subsequently cancel, we will arrange an appropriate refund.

You are responsible for providing accurate delivery details, contact information and any other information required to fulfil your order.

5. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

We take reasonable care to ensure that prices are accurate. If a genuine pricing error is identified, we will contact you before proceeding where appropriate. If an order is cancelled, any payment received for that order will be refunded.

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to change product prices, promotions and offers at any time. Changes will not affect orders already accepted, except where applicable law permits otherwise.

6. Personalised and Engraved Jewellery

Some Orlaya products may be customised with names, initials, dates, messages or other personal details.

Customers are responsible for carefully checking all personalisation information before submitting an order.

Personalised products are made to the customer's specifications and are generally excluded from the usual change-of-mind cancellation rights under UK consumer law.

However, this does not remove your legal rights if a personalised product is faulty, incorrectly personalised by us, not as described or otherwise fails to meet applicable legal requirements.

Please review all personalisation details carefully before completing your purchase.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy or at checkout.

Delivery estimates are provided as guidance and may be affected by circumstances beyond our reasonable control, including courier delays, severe weather or operational disruptions.

You are responsible for ensuring that the delivery address supplied at checkout is complete and accurate.

If your order is delayed, lost, damaged or delivered incorrectly, please contact us at hello@orlaya.co.uk so that we can investigate and assist you.

Your statutory rights relating to delivery, refunds and undelivered goods remain unaffected by these terms.

8. Returns, Refunds and Exchanges

Our Returns and Refund Policy explains the conditions and procedures for returning eligible products.

Key points include:

• Eligible non-personalised products may generally be returned within 14 days of receipt if you change your mind, subject to applicable law.

• A £5 return postage charge applies to eligible change-of-mind returns where applicable.

• Personalised and engraved products are generally non-returnable and non-refundable for change-of-mind reasons.

• Faulty, damaged, incorrectly supplied or misdescribed products are handled in accordance with applicable consumer law.

• Refunds are processed in accordance with our Returns and Refund Policy and statutory requirements.

Please contact hello@orlaya.co.uk before returning any product to receive the appropriate instructions.

Nothing in these terms limits or excludes any consumer rights that cannot legally be excluded.

9. Promotions, Discounts and Offers

From time to time, Orlaya may offer promotional codes, discounts, bundles or other special offers.

Promotions may be subject to specific conditions, including expiry dates, minimum order values, eligible products and restrictions on combining discounts.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash or applied retrospectively to completed purchases.

We reserve the right to amend or withdraw promotions where permitted by law. Any changes will not unlawfully affect rights already acquired by customers.

10. Intellectual Property

All content on this website, including text, photographs, product images, graphics, logos, designs, branding, page layouts and other materials, is owned by or licensed to Orlaya unless otherwise stated.

You may view and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.

Nothing in this section affects any rights you may have under applicable intellectual property legislation.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery services and other technology providers.

These third parties operate under their own terms and privacy policies. We are not responsible for the independent content or policies of external websites, except to the extent required by law.

Your use of third-party services may be subject to additional terms imposed by those providers.

12. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

We collect and use information as necessary to process orders, provide customer support, manage payments and deliveries, prevent fraud and fulfil our legal obligations.

For questions about your personal information, please contact hello@orlaya.co.uk.

13. Errors, Inaccuracies and Updates

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or delivery information.

We reserve the right to correct errors and update website information where appropriate.

If an error materially affects an order you have placed, we will take reasonable steps to contact you and resolve the matter in accordance with applicable law.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website available, secure and functioning properly. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

To the extent permitted by law, Orlaya shall not be liable for indirect or consequential losses arising from the use of our website where such liability can legally be excluded.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these terms affects your statutory consumer rights or our legal obligations regarding the products we sell.

15. Indemnification

You agree not to misuse our website or engage in unlawful activities that cause loss or damage to Orlaya or other parties.

To the extent permitted by law, you may be responsible for losses directly resulting from your unlawful conduct or breach of these terms. Nothing in this section creates liability where it would be unlawful to do so.

16. Termination

We may suspend or restrict your access to our website where reasonably necessary, including in cases of suspected fraud, unlawful activity, security risks or material breaches of these terms.

Termination or restriction of access does not affect rights or obligations that arose before the relevant action.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with the updated revision date.

Changes will apply from the date stated in the updated terms, subject to applicable law. Orders already accepted will remain subject to the terms applicable to those orders, unless otherwise agreed or legally required.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer, you may also benefit from mandatory legal protections and may bring proceedings in the courts available under applicable law.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business name: Orlaya

Website: https://orlaya.co.uk/

Customer service email: hello@orlaya.co.uk

Please include your order number when contacting us about an existing purchase so that we can assist you efficiently.

Thank you for shopping with Orlaya.