Shipping Policy

Last updated: 10 October 2026

At Orlaya, we want your jewellery to reach you safely and as quickly as possible. This Shipping Policy explains our order processing times, delivery options, shipping charges and what to do if your order is delayed or goes missing.

1. Order Processing and Dispatch

We aim to dispatch orders promptly so you can enjoy your Orlaya jewellery as soon as possible.

• Order processing: Orders received by 1:00 pm UK time, Monday to Friday, are generally eligible for same-day dispatch, excluding UK bank and public holidays.

• Orders placed after 1:00 pm: These will generally be processed on the next working day.

• Weekend and bank holiday orders: Orders placed on Saturdays, Sundays or UK bank and public holidays will generally be processed on the next working day.

Please note that same-day dispatch is a processing target and is not a guarantee of same-day delivery.

Personalised and engraved jewellery may require additional production time. Please refer to the personalised products information displayed on the relevant product page or at checkout.

2. UK Shipping Options and Delivery Times

We offer the following UK delivery options, subject to availability at checkout.

Delivery option	Shipping charge	Estimated delivery
Standard Delivery	Free	3–5 working days
Express Delivery	£5.50	1–2 working days
Next Day Delivery	£7.50	1 working day
Saturday Delivery	£10.50	Saturday, where available

Delivery times are estimates and begin after dispatch, unless otherwise stated at checkout. The delivery options available for your order will be displayed during checkout.

Working days exclude Saturdays, Sundays and UK bank and public holidays, except where a Saturday delivery service has been specifically selected.

3. Free Standard Delivery

Orlaya offers free standard delivery on eligible UK orders.

Standard delivery generally takes 3–5 working days after dispatch. The availability of free delivery and any applicable exclusions will be displayed on our website or at checkout.

4. Personalised and Engraved Orders

Personalised jewellery is made especially for you and may require additional production time before dispatch.

Please allow approximately 5–12 working days for production for personalised items, where this timeframe is stated for your product or order.

The production period is separate from the delivery time. We will dispatch your order once production is complete.

Please check all personalisation details carefully before placing your order.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and contact details.

Please check your details carefully before completing your purchase. If you notice an error, contact us immediately at hello@orlaya.co.uk.

We will do our best to help amend an address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the delivery carrier.

6. Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch. Delivery updates are provided by the relevant carrier and may not appear immediately.

If you have not received tracking information or need assistance locating your order, please contact hello@orlaya.co.uk.

7. Delayed or Missing Orders

Although we work with delivery partners to ensure reliable delivery, delays can occasionally occur because of operational disruptions, adverse weather, public holidays or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@orlaya.co.uk. We will investigate the matter and assist you with the next steps.

If an order is lost in transit, we will work with the delivery carrier to investigate and provide an appropriate resolution in accordance with your statutory rights.

Your legal rights regarding delivery and undelivered goods remain unaffected by this policy.

8. Incorrect, Damaged or Missing Items

Please inspect your order when it arrives.

If your parcel arrives damaged, an item is missing, or you receive an incorrect product, contact hello@orlaya.co.uk with your order number and, where possible, photographs of the parcel and its contents.

We will review the issue and work with you to arrange an appropriate resolution.

9. International Shipping

Our standard shipping options and charges listed above apply to eligible UK deliveries.

International shipping may be available for selected destinations if offered at checkout. Delivery times, shipping costs, customs duties and import taxes may vary by destination.

Where international delivery is available, any applicable shipping charges will be displayed at checkout. Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country, subject to applicable law.

10. Changes and Cancellations

If you need to change or cancel an order, please contact hello@orlaya.co.uk as soon as possible.

We will do our best to assist before the order is dispatched or personalised production begins. However, changes cannot be guaranteed once an order has entered processing, production or dispatch.

This does not affect any cancellation rights you may have under applicable consumer law.

11. Contact Us

If you have any questions about shipping, delivery or tracking, please contact our customer service team.

Brand: Orlaya

Website: https://orlaya.co.uk/

Email: hello@orlaya.co.uk

Please include your order number when contacting us so we can assist you as efficiently as possible.

Thank you for choosing Orlaya. We appreciate your trust in us and look forward to delivering your jewellery.